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Who We Are

Converso is the BPO and Contact Centre Services brand of Usha Martin Technologies, part of the USD 1 Billion Usha Martin Group.

Usha Martin Technologies

WELCOME TO CONVERSO

What We Deliver

We deliver call centre and contact centre, multi-channel services from our UK based operation, just outside London in Southend, Essex.

For over 15 years Converso’s UK call centre services have included both inbound and outbound customer services, sales/ customer acquisition, marketing & political surveying. Our London based call centre operation is open 24/7/365.

We have a strong track record of aligning our call centre and contact centre solutions to meet our clients’ business goals and strategic objectives. We deliver outsourced call centre services across multiple business sectors including :

  • Utilities
  • Retail
  • Banking
  • Financial Services
  • Insurance
  • Fintech
  • Travel
  • Technology
  • Media and Entertainment
  • Professional and Business Services

Our clients’ operate across both B2C and B2B markets, both in the UK and Internationally.

Our outsourced call centre and contact centre are bespoke and we offer a variety of operating models and our engagements range in size from small scale bureau, overflow and out of hours’ extension, through to large multi agent dedicated agent solutions. In addition we also provide emergency / disaster recovery hot line, call centre and contact centre services to manage clients’ unforeseen events.

We are results driven and passionate about exceeding our clients’ expectations. We regularly outperform our clients‘ in-house call centres and contact centre operations.

Our Inbound Call Centre Services include:

  • Customer Services
  • Inbound Sales / Order Taking / Processing
  • Tier 1 - Help Desk / Technical Support Services
  • Virtual Switchboard Answering Service
  • Up-Selling & Cross-Selling Services
  • Brochure / Product Information Request Services
  • Foreign languages – Native / highly fluent levels
  • Multi-channels – Phone, email, internet

Our Outbound Call Centre Services include:

  • B2C & B2B - Lead Generation
  • Sales / Customer Acquisition
  • Telemarketing & Customer Services
  • Market & Customer Satisfaction Surveys
  • Marketing Calls
  • Political Polling Surveys
  • Disaster Recovery / emergency response
  • Appointment Setting Services

Our UK outsourced call centre and contact centre are bespoke and we offer a variety of operating models and our engagements range in size from small scale bureau, overflow and out of hours’ extension, through to large multi agent dedicated agent solutions. In addition we also provide emergency/ disaster recovery hot line, call centre and contact centre services to manage clients’ unforeseen events.

We are results driven and passionate about exceeding our clients’ expectations. We regularly outperform our clients ‘ in-house call centres and contact centre operations.

24/7 Quality Management

Converso's UK operations are delivered on a 24/7 basis, supporting clients and customers around the world and providing around the clock services, including "hot-line" and emergency out-of-hours support. All Converso services and contracts are supported by world class, multi-channel technology platforms and Quality Management processes – delivering cost effective, scalable, reliable and compliant services to protect our clients' brands and service reputation.

Our Passion

Our passion is service excellence, delivering a high level of return on investment and value for clients; enhancing their brand and reputation and increasing customer satisfaction levels through services that not only meet expectations for integrity and service, but which will also delight our clients' customers.

Our Experience

Converso has a management and service delivery team with industry leading levels of experience – recognised by a number of accreditations and awards gained over the last 15 years..

SECTORS

Over the last 15 years, Converso has developed and retained a wealth of experience across a large number of sectors

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SERVICES

Converso delivers customer management and business processing services as an integral part of our clients' business operations, helping them to run their business....

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CONTACT US

You can also contact our Group Sales & Marketing Director, Chris Persson directly on 0786 051 9728.

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CLIENT EXPERIENCE