B2C Telemarketing Specialists in London

If you are looking to outsource a Business to Consumer (B2C) telemarketing project in UK…

LOOK NO FURTHER!

Our B2C telemarketing team is based around young, very vibrant, energetic people, as well as those with the stamina to stay optimistic and focused in a highly charged atmosphere! B2C telemarketing can be strenuous and requires strategic planning, training, mentoring and management. We are very pro-active and work tirelessly on presentation skills, objection handling, overcoming rejection and closing and consolidating sales. Our associates are encouraged to enter friendly competition with their peers, helping them to attain targets, whilst motivation is maintained with a rolling programme of incentives and rewards for their hard efforts.

Our system produces daily and weekly productivity statistics for each B2C telemarketing associate and shows how long they are logged into the system, how many dials, connects and presentations per hour they have made, as well as other information, such as the length of their presentation and the number of B2C telemarketing sales /conversions made. This data is then analysed by team leaders and managers, all of whom can also remotely dial into an associate’s live call, walk the floor listening and listen to voice recordings. Our quality control / compliance is ‘second to none’ – all our calls are recorded and all calls resulting in sales - and a large proportion of the non-sales calls - are listened and reviewed too. From this investment, we can help to maintain standards and provide our clients with an assurance (particularly for those regulated by FSA compliance) of enormous quality. Additionally, our B2C telemarketing associates realise our monitoring processes can also help them with their development, ensuring their continued professional and personal growth.

Because we care, we hold on to our clients (our two biggest B2C telemarketing clients have been with us for a number of years) and good staff can only thrive in our environment, with plenty of promotional opportunities for those who want them. Converso are passionate about what we do and we are also passionate about our people and their continued happiness and effectiveness.

A good quality B2C telemarketing contact centre will enhance a brand and this is something we are proud of at Converso.

Talk To The People Whose Business Is Talking To People.