Our Off-Shore Call Centre Facilities - Converso

As companies strive to achieve more with less investment, the need for focus and innovative thinking has become paramount in driving cost-efficiencies and increased productivity.

In an ever changing globalized economy only the fittest companies survive, so ways to reduce overhead, improve customer service and deliver on customer expectations should be high on the agenda.

Converso Contact Centres is a global company, majority owned by the Usha Martin Group, a $800 million diversified conglomerate with interests in telecoms, software, mining and manufacturing

We have offshore call centres in South Africa and India and are perfectly placed to offer the correct solution for a whole host of outsourced contact centre\BPO services. For example, we can provide you with an outstanding customer service solution right here in our UK contact centre, whilst handling your back office administration at our centres in Gurgaon or Johannesburg. Our multi-location solution provides our customers with fast, efficient and low risk access to the economic advantages of off-shoring, whilst giving them the confidence of knowing their business is being centrally managed by one of the most reputable and established offshore call centre in the UK. All staff based across our global operations are employed by Converso, thus ensuring a consistency of customer experience across a globally distributed workforce.

Our Off Shore Services Include:-

• Back Office Processing for
  • Finance & Accounting
  • Human resource management
  • Procurement
• Payment Processing
• Debt Collection & Management
• Customer Management
• All aspects of inbound/outbound contact centre services

To find out more on how we can help you deliver customer excellence and reduce costs in the process please contact
Shelley Miller on 01702 308860 or Stuart Walland on 01702 308852.