- Latest Appointment at Converso supports drive to attract non-voice BPO
business (Call Centre Clinic)
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Latest Appointment at Converso Supports Drive For Non-voice BPO Business
(www.contactcenterworld.com)
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- Latest Appointment at Converso supports drive to attract non-voice BPO
business (Crmxchange)
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Converso Contact Centres has won the ‘Best Call Centre Campaign in the
Public Sector, inbound or outbound
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Best Call Centre campaign in the public sector
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Latest Appointment at Converso supports
drive to attract non-voice BPO
business (That's Technical)
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Mobile data supports London’s ticketless on-street parking
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ContactCenterWorldcom 8th Sept 08 Westminster
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Brand Republic Connect Awards 08 23rd Sept 08
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ContactCenterWorldcom 24th Sept 08 Connect Awards
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TMCNet 24th Sept 08 Connect Awards
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Mycallcentreoutsourcingcom 24th Sept 08 Connect Awards
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Revolutionmagazine.com 24th Sept 08 Connect Awards
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CRMExchange 24th Sept 08 Connect Awards
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Thats Motoring Blogspot 24th Sept 08 Connect Awards
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Call Centre Clinic 25th Sept 08 Connect Awards
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CRM Today 26th Sept 08 Connect Awards
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Echo news co uk 30th Sept 08 Connect Awards
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CallCentreHelpercom 1st Oct Connect Awards
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'Converso Incentive and team-building days'
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'Call Centre Company to create 80 new jobs' - (Southend Echo)
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'Talent Matters' - (The Grapevine)
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'Contact Centre Leagues' - (Marketing)
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'Shrugging off part concerns' - 1st May 2008 (Marketing Direct)
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'Staff: how to find them, hire them...and keep them' - 17th March 2008 (Call Centre Europe)
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'Go Global But Don't Lose Your Shirt' - 1st March 2008 (Direct Marketing)
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'Customer Service: Made To Measure' - 1st March 2008 (Quality World)
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'Our experts' advice on how to get the most...' - 11th January 2008 (Call Centre Europe)
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'Brand equity: down the drain?' - 1st January 2008 (CCF)
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'Calling the Shots' - 30th November 2007 (Precision Marketing)
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'Keep them happy and they will be productive and loyal' - 26th November 2007 (Call Centre Europe)
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'Call Centres do Business Sector' - 22nd November 2007 (Marketing Week)
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'Dial T for Training' - 21st November 2007 (Training and Coaching Today)
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'How to provide effective training for call centre staff' - 20th November 2007 (Personnel Today)
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'Leaving a message after the tone just gets my back up' - October 2007 (The Press and Journal)
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'Customer Service' - October 2007 (Director)
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'Rightshoring – The New Offshoring' - October 2007 (Mortgage Finance Gazette)
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'Taken overseas: movement in the outsourcing market' - October 2007 (CCF)
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'New survey shows 96 per cent would consider change of provider' - September 2007 (CCF)
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'The Changing Face of the Call Centre Outsourcing Sector' - September 2007 (MyCustomer.com)
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'Essex company's outsourcing growth' - September 2007 (Business Weekly)
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'Call Centre Jobs Boom' - September 2007 (Southend Evening Echo)
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'The Usha Martin Group acquires UK outsourced contact centre Converso' - September 2007
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'Are you alienating customers by shutting them out?' - September 2007 (Precision Marketing)
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'How to get the most from your working day' - September 2007 (UTALKMARKETING.com)
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'News Analysis' - September 2007 (CCF)
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'Double whammy for call centre industry' - August 2007 (Precision Marketing)
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'Is self-service CRM worth the money?' - August 2007 (MyCustomer.com)
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'Call for Change' - August 2007 (The Sun)
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'Why 96 per cent prefer people to machines' - August 2007 (Life Style Extra)
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'Precision Marketing' - July 2007
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'Letter to the Editor' - June 2007 (CCF)
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'Outsourcing Case Study - Zoll Medical Corporation' - May 2007 (ContactCentreWorld.com)
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'A week in the life of...' - May 2007 (CCF)
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'Testing Time for Contact Centres' - May 2007 (Marketing Direct)
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'GOOD CALL: OUTSOURCING' - April 2007 (Travel Weekly)
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'Three steps to ... BECOMING A CRISIS EXPERT' - April 2007 (CCF)
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'Your Call' - March 2007 (Marketing Week)
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'Champagne Moments – Call Centre Tips' - March 2007 (callcentrehelper.com)
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'Ask the Experts' - March 2007 (Direct Response)
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'Warm calling' - March 2007 (Direct Response)
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'How much is enough?' - March 2007 (CCF)
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'Converso gives Zoll medical aid' - February 2007 (Manufacturing Showcase)
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'Best Practice: Inbound and Outbound Service' - November 2006 (CCF)
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'Quality versus cost' - September 2006 (CCF)
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'Outsourcing experts' - September 2006 (CCF)
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'My line of business the outbound call centre manager' - September 2006 (Call Centre Helper)
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'Keeping up with Customer Demand' - August 2006 (Catalogue & e-business)
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'No substitute for experience' - Summer 2006 (Fresh Business Thinking)
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'The Great Disconnect' - July/August 2006 (B2B Marketing)
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'Converso extends Capacity with Strategic Partnership...' - 20/07/2006 (Telephony World)
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'Make them feel part of a big team' - 12/07/2006 (Call Centre Europe)
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Offshore Opinion: 'The Great Debate' - 01/06/2006 (Call Centre Focus)
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Contact Centres – 'Getting it right' - 30/05/2006 (Mortgage Finance Gazette)
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'Centre’s on call for a Top Award' - 24/05/2006 (Yellow Advertiser – Southend)
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Converso in Top 25 Telemarketing Companies – 01/05/2006 (Marketing Direct)
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Pet Sounds at Call Centre – 11/04/2006 (Outsource (BPO Journal))
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The Debate on TPS Registrations – 01/04/2006 (Marketing Direct)
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Evolving Call Centres – 17/03/2006 (e-CCF)
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Foreign Outsourcing – 02/03/2006 (Mortgage Finance Gazette)
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Under the Influence – 01/03/2006 (Call Centre Focus)
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Letting the Customer Know You Care – 01/03/2006 (FMCG)
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‘What I Wish I’d Known When I Started…’ – 08/02/2006 (Business XL Magazine)
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Flexible Approach – 06/02/2006 (Direct Response)
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A Cuddly Contract Win – 12/01/2006 (Direct Response)
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A Christmas Record – 13/12/2005 (e-CCF)
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In the Bag – 08/11/2005 (Marketing Direct)
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Shoppers Delight – 02/10/2005 (CRM2day.com)
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Converso Wins Home Shopping Contract – 30/09/2005 (Telephony World)
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Converso Bags Major Contract – 29/09/2005 (Contact Center World.com)
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Standing Up Against Demeaning Advertising – 01/09/2005 (Post Magazine & Insurance Week)
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The Right Choice for Shoppers – 01/09/2005 (Contact Centre Link)
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