News - Converso

Converso Contact Centres gains FSA authorisation.

Converso is proud to have gained authorisation to carry out regulated activity on behalf of financial services companies.

Director, Dino Forte comments "We already work on behalf of numerous financial services companies, and this was an important goal for us to achieve. Our aim is not only to continue to win new business but also to expand our offering to existing clients, without being held back by regulation. We are confident of being one of the first outsourced contact centres in the UK to have achieved the authorisation."

New Contact Centre

Converso has proudly unveiled its new West Wing Contact Centre. The new centre was officially opened on 17 April 2004 by Sir Teddy Taylor MP. The centre boasts state of the art technology enabling Converso to further expand its business and represents the exciting period of growth that Converso is currently experiencing.

All in a Good Cause

Converso will be doing its bit for worthy causes by taking part in major charity events. Converso staff will take their place again in this years charity event of "Its a knock out" to raise money for our official charity "The Burned Childrens Club". Coming to the event as last years winners, we are hoping to again raise a substantial sum of money. The charity is an independent voluntary organisation and pioneering project which helps children and young people cope with traumatic burns injuries.

Dino Forte also completed this years London Marathon raising over £1800 for "The Burned Childrens Club".

Training for Success

Since the company gained Investor In People Status, team leaders from Converso have completed and passed the NEB’s (National Examination Board for Supervisory Management). Converso will also be introducing a new telephone techniques course at NVQ level to ensure that our staff continue to provide excellent service.

Facelift for the IT Division and Client Services Division

The restructuring and expansion of the IT department sees Jon Vann, Chris Gaut and Jim Cornell taking charge of Converso's expanded information technology and systems. There has also been a restructuring and expansion of the Client Services Division which now includes Jason Muller as Client Services Director, Louise Lee as Associate Director and Client Services Manager and Samantha Harris and Tanya Edwards as Client Services Executives. Converso is pleased to offer this enhanced service to our clients, and aim to provide a service of the highest standard. Please feel free to call us for further information.

All Change!

As part of the expansion of Converso, many staff have joined the company while others have taken on new roles to facilitate its growth. Sally Stevens joins Converso as a Business Development Executive from previous account management roles. She is joined to by Stuart Walland who moves from his role as Telemarketing Associate to Business Development Executive. Mark Mifsud Bonnici joins as Accounts Controller whilst Lisa Blinkhorne joins us within Payroll and Human Resources. Anne Muller joins as receptionist. Sharon Walters joins in the role of Inbound Contact Centre Manager

Incentive Scheme for Call Centre Staff and 5 a Side Football

The Call Centre Management team have been busy rewarding high performers in the call centres for all their hard work. So far Converso staff have been treated to weekends Paintballing, Go-Karting and a trip to Chessington World of Adventures and the idea is proving to be a successful incentive. Converso team leaders are also setting up a 5 a-side football league between the campaign teams which looks to become a popular success.

New Training Suite

With the emphasis on training and development at the forefront of their continued expansion, Converso proudly opened their new training suite recently. Equipped with lectern and seating for up to 20 people the suite benefits from state of the art technology including video conferencing and surround sound.