Technology Outbound

When making large volumes of Outbound calls on your behalf, you want to be assured that our time is spent talking to your customers and not dialling numbers.

Our windows based call management system offers full predictive, progressive and power dialling, real time reporting & scripting, customer scripting and call flow, web enablement, digitised voice recording, both random and operator specific call monitoring and many other unique features.

Our powerful call management system offers predictive, progressive and power dialling; enabling our agents to spend all their time talking rather than dialling. This ensures maximum productivity with excellent results whilst still being an exceptionally cost effective route to market.

Our system is fully web enabled with call monitoring, digital voice recording and real-time reporting. An Internet Explorer front end allows customised call flow and scripting with unrivaled flexibility, which links to our SQL servers for outstanding database integrity and security.

What's more our in-house design team have the ability to build bespoke solutions specific to your requirements.